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Dijulius John R.:
What's The Secret?

To Providing A World-Class Customer Experience

John Wiley And Sons Ltd (United Kingdom), 2008
Hardback, 336 pages
Size: 237x162 mm
ISBN: 9780470196120
ISBN-10: 0470196122

Price: £16.99
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What's The Secret?

Looks at the customer service strategies at some best companies. This title helps you learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis and how your company can too. It shows you how your company can emulate the best customer service providers.

Related links:

John R. Dijulius
Customer services
Sales & marketing
Business & management
Economics, finance, business and industry
John Wiley And Sons Ltd

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John R. Dijulius
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We only deliver to UK Mainland. Customers from United States please go to BooksRush.com. All non-UK customers should visit Eruditor.com.